Protecting Your Privacy

At Citiguard Security we understand how important your privacy is. We strive to make sure all your private information is safe and secure. In keeping with this objective, we have outlined our privacy policy below concerning the collection and use of personal information on our website. Who Is Citiguard Security? Citiguard Security is a privately held Woodbridge-based company.

 

Information Provided

There are two types of information that are collected: personal and non-personal information. If we receive your consent, we may choose to use the personal information that you provided for several different purposes. Below are examples of some of the possible uses:

• to assist us in providing customer service;
• to help fulfill information requests for services offered;
• customize our online services to fit your needs;
• measure the effectiveness of our marketing and online efforts.

From time to time, we may choose to collect and summarize customer information collected in a format that is anonymous and used only for analytical analysis. Examples of what is considered personal information include name, address, phone number, and email address. As a user, you can choose not to provide us with any personal or private information. However, we may not be able to provide you with the product, service, or information that you inquiring about. Non-personal information is any information that does not identify you as an individual, such as area code or postal code.

 

Implied Consent

In many cases where we state the reason and purpose of collecting your personal information, your consent is considered implied should you provide us with the information.

 

Express Consent

From time to time, we may ask you to provide us with your express consent to use your personal and private information in order for us to advise you of products or services that we think you may be interested in. In such cases, you will always have the chance to choose to opt out and stop using your information for such purposes.

 

Purchases

When you sign up or subscribe to any of Citiguard Security, you will be required to share with us your contact information as well as payment information so that we can process your purchase or request.

 

Returns

In the event you choose to return or cancel a subscription or service purchased from Citiguard Security, you will be asked to provide contact and payment information in order for us to authorize and complete the return.

 

Subscription & Exclusive Offers

Citiguard Security may offer various newsletters, exclusive offers, or updates, which you can choose to subscribe to by signing up at one of our websites. During the sign-up process, we may need to collect some personal information. This information will only be used for the purpose stated during the sign-up process.

 

Our WebSites

In some sections of the website, you may be asked to provide some personal information in order to gain access to certain exclusive features and functions offered on the website. If you do not wish to provide the required personal information, you may not be able to have access to certain features of the website. We may also use the personal information that you provided to contact you or to reply to your inquiries and requests. We may also email or send other communications concerning services that we offer which may be of interest to you.

 

Automatic Data Collection

It is now common practice for websites to automatically collect some non-personal information regarding our users. This information does not identify you or any of your private information. Examples of some of the non-personal information that we may collect include IP address, the date and time you visited our site, the Internet address of the link that you clicked on to our website, the operating system, the pages of our website that you visited and the length, the pages downloaded and images viewed, etc.

 

Cookies

Our websites may use cookies, this is a common practice whereby a very small amount of information is installed on a user’s computer in order to allow the website to recognize the user’s future visits. You may choose to decline to accept our cookies, however, this may negatively affect your user experience and your ability to access and use some features of the website.

 

Links

Our website may contain links to other websites that are independent of Citiguard Security. As such, Citiguard Security is not responsible for or claims to have control over these websites and how they collect and manage personal information. We strongly recommend that you read the privacy policies of the other sites.

 

Third-Party

Citiguard Security does NOT sell or share your personal information with any other third parties.

 

Third Party Disclosure

From time to time, Citiguard Security may be required to divulge some of your personal information to other service providers to deliver the service you have purchased. In an effort to prevent fraud and identity theft, Citiguard Security may verify your personal information, such as your address, credit card information, and any other personal information deemed necessary.

 

You have the right to refuse to share your personal information with these third-party service providers, however, we may not be able to process your transaction as a result.

 

Legal Disclosure

Citiguard Security will abide by all Canadian laws and may disclose your information as permitted or required by the law.

 

Is My Information Secure

Citiguard Security will always strive to maintain safeguards and security standards in order to protect your private information, against theft, or any unauthorized access or use.

 

While we will use our best efforts to protect your personal information, Citiguard Security is not responsible for any theft, misuse, or unauthorized disclosure or use of the data by a third party.

 

Manage Your Profile

Your customer profile can always be accessed online and your personal information can be verified, updated, or removed. If you signed on as a member on any of Citiguard Security’s websites, you could always access or modify your personal information.

 

You can also send in your requests for change and we will help fulfil your request. Some requests may involve considerable costs to Citiguard Security. In such cases, the customer may be required to absorb any or part of the additional costs

 

When is My Information Removed

We maintain your personal information unless instructed otherwise to remove it.

 

Contact Information

Please feel free to contact us if you have questions, issues or complaints regarding our privacy policy. Our contact information is: Email: [email protected]

 

Policy Change

Citiguard Security reserves all rights to change or modify the privacy policy in order to accommodate changes in the marketplace or services offered.