About Us
ABOUT OUR COMPANY
Citiguard Security is a privately owned and operated family business that has provided reliable security services to Toronto and the surrounding area since 1981.
The company was founded in 1981 and has headquarters located in Toronto. Citiguard Security has adapted greatly to the ever-expanding and diversified Toronto market while delivering quality security solutions. Our dedication to providing exceptional security services is the key to our growth and success. Efficient and quick implementation of services is what keeps our customers loyal.
Citiguard Security constantly strives to be on the cutting edge of technology to deliver the most reliable and responsive service. We continuously strive to keep ourselves updated with the latest technological advancements in security, which ensures that our guards remain alert while providing quality security services.
Citiguard Security is licensed by the Ministry of Community Safety and Correctional Services. We are in full compliance with the Private Security and Investigative Services Act. In addition to working for customer service satisfaction, we strictly adhere to government protocol and procedure so that our clients are protected and have confidence in our ability to meet their security needs.
We are prepared for all scenarios and contingencies. With a $5,000,000.00 general insurance policy, we can make you feel secure and protected at all times.
OUR VALUES
The mission of the team at Citiguard Security is to provide top-quality
guarding services to individuals, businesses and properties. Our values are:
PROFESSIONALISM
Professionalism is a necessity for guard services. All our security guards are authorized by the Ministry of Community Safety and Correctional Services and have completed the minimum mandated 40-hour training program. In addition, our rigorous in-house training program and on-site training ensure our officers are friendly, polite, courteous, and respectful.
ORGANIZATION
Citiguard Security is equipped with state-of-the-art dispatch and scheduling systems, allowing for quick communication throughout the company. Our system notifies our dispatchers within 10 minutes if a guard is absent or has failed to report for duty and promptly assigns another guard. Proper communication and a clear set of orders at the site and at the head office guarantee that management and guards know exactly the tasks and duties required at your service location.
CUSTOMER SERVICE
Citiguard Security is focused on providing excellent customer service. Each new site is carefully inspected and surveyed by a security specialist, who selects the right security personnel to keep the site secured and the client satisfied. Citiguard Security maintains the highest level of proficiency and competence by minimizing guard turnover at your secured locations. Our clients always have a direct line of communication with the company owners, allowing immediate response to emergency issues.
EXCELLENCE
Citiguard Security’s rigorous hiring process ensures that only those most capable are employed at our company. All our applicants are rigorously screened and cross-referenced before hiring. We use a six-step process to identify each guard’s strengths, ensuring supervisors assign guards to site duties most suited to their particular attributes. All our guards receive site-specific training to supply exceptional individualized service.
RELIABILITY
Documentation is an important aspect of security. Citiguard Security’s detailed reporting system allows clients to access events up to two years from the date of occurrence. Our guards are trained to document the ‘who, what, when, where and how’ of any incident on-site during their duty hours.
